Activities Audit

Accommodating Your Guests is Everything

Superb service is key to keeping guests satisfied and inspired to return. Whether it is poolside, beachside, or inside, the guest experience is created by interpersonal interactions of hotel staff. An integral part of the AHC quality assistance program includes a thorough assessment and analysis of the total guest experience.

Spas are an especially hot item! Guests are not only expect traditional and contemporary service, but specialized staff to provide the ultimate spa experience. AHC is capable of auditing staff interactions and treatment quality commensurate to the latest in industry standards and trends.

AHC will provide discreet incognito visits to the casino floor, visiting gaming tables and participating to observe attendant and dealer guest interactions.

The beach, the pool, the kids' programs… all parts of the overall guest visit to your resort. Without AHC in the background, there is plenty of room for mishaps and missed opportunities.

Let AHC conduct a review of the activities that create a memorable guest experience and a return visitor.

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AHC recommendations are based on the consultant’s professional opinion and judgment. AHC does not guarantee, as a result of using its services, the securing or retaining of an AAA listing, nor awarding of a specific rating, or the prevention of a decrease in rating with AAA, as those decisions rest solely with AAA